Very poor start to owning our new 2016 m class 348

[Brentalive]

Well we picked up our new 348 m class a couple days ago and were so excited to use it and go for a trip! But once we got to the dealer and started the walk through where they go through the whole unit we started to run into trouble first the generator would not start, next the water pump would keep pumping and not turn off, then she actually showed us there was a big dent in the fridge so she right away put a new door on order!
Then the dvd remote control would not work so she said she would order a new one of those!
So after all this they say can u come back in a couple hrs and will try and fix the water pump and the generator! Wow really isnt this part of PRE DELIVERY INSPECTION! We said we would come back when it was fixed !
So we just went out for lunch and wasted some time and then went back a couple hrs later! Dealer said the water pump valve bank is sucking air and needs to be replaced but is on backorder but u can use the city line and hook to it so u have water!
Next they said the generator didnt have the 12 volt power connected so they did that and now it works ! So we said we will take it home because we had a trip planned and were going to leave the next day!

So we get home and the first thing I tryed was running the generator to make sure it would power the unit and what do u know the generator fires up but is putting out no power so I checked the circiut breakers on generator and they were off so I turned them on and right away when I flicked the switch the generator dies and I get a code 27 flashing!

Next thing we tryed is hooking up the water to the unit to make sure we would have water inside and sure enough turn the water on and the water just trickles out so after pulling the board off to inspect the water pump we seen it was just bypassing and just filling the fresh water tank and yes we turned the dial every which way to try and make it work and it wouldnt
We also tryed the hot water heater on 120volt and it would not heat the water after a hr of waiting ! and yes we checked all breakers and we had the unit plugged in also made sure the switches for the water were in the on position on the tank outside as well inside and also tryed the reset button! but would not heat!

Then tryed heating the hot water tank using the gas and yes something actually works!

Also looked under the cargo area where the d rings are for the garage and sure enough a bunch of the screws holding in the d rings totally missed the frame! Im gonna feel really good about strapping down my 1500 pound side by side to those ! Come on grand design that is really unsafe !

So here we are with a brand new 2016 momentum 348 that was over 100 grand after tax and we get this BS ! So I called the dealer back and told them Im bringing it there in the morning!

So this morning comes and right away a tech came and seen me and we tryed resovling some of these issues ! First he tested the generator and after all his tests he comes to the conclusion that its something internally in the generator but he cant touch it so it would have to go directly to onan to get repaired!

So we moved on to the water valve and he ended up re plumbing it so it would bypass that valve bank that needs to be replaced! So this was a temporary fix but would work for us for now!

The water heater we will leave because the gas setting works for now!

So I left not happy but at least I can somewhat use it until we can get all the parts to get it fixed proplerly !
The unit I will bring back in two weeks and hopefully everything will get resolved!

I understand that most of these issues the dealer should have of found when they went over the unit before we come to pick it up but they really screwed up here!

So is Grand design some what at fault here because these things that werent working properly or is it all on the dealer?

Cant say were very happy about this whole buying experiance but I hope the dealer gets things resolved soon so we can enjoy this trailer!

 

[jdmuth]

Yikes....... That is quite a few things wrong with one unit. I understand that a component can break or be out of adjustment, but that is quite a few problems.
We are picking up a M-Class 348M on Wednesday, and we are scheduled for a two hour orientation to review the trailer. Hopefully everything works on it........

I have found that working with the dealer in a reasonable manner helps get things done. If the dealer is a reputable dealer. Hopefully this get resolved, and you have no more problems.

 

[Gdon320]

Brentalive, have you reached out to GD with your units problems even though the dealer is working on it? I would imagine GD will make sure your Momentum's problems will be resolved to your satisfaction.

Gordon

 

[minnow101]

Water problem sounds like the infamous KantLeak valve(which I thought was not being used in the 2016's). This is a well documented and fairly wide spread issue and frankly, I'm surprised the dealer didn't have the parts in stock to repair on the spot.
I would strongly suggest that you do a google search for RV PDI and download and print off this. Take 2-3 hours and check off everything on this list. This will entail you going over every square inch of the RV, including roof and underbelly, using every appliance/electronic gizmo, etc. The PDI is generally done by the potential owner before actually taking delivery as at that point you still have the purchase check in your pocket and the dealer has the incentive to fix everything on that list in order to get that check. A through PDI always turns up things that need to fixed. Since you have to return your rig for things you know about now, it's best to do that through inspection and give the dealer the complete list so you don 'to have to keep taking the rv back.

 

[carnolddsm]

Hot water heater not working on electric: we had the same problem, though easily fixed on our 350M. There is an on/off switch under the hot water heater access panel on the outside driver side. Pop the panel off, flip the switch, problem solved.

 

[Brentalive]

Hot water heater not working on electric: we had the same problem, though easily fixed on our 350M. There is an on/off switch under the hot water heater access panel on the outside driver side. Pop the panel off, flip the switch, problem solved.

Yes we tried that and still wouldnt work!

 

[Brentalive]

Yes ive have already started my list of things to be fixed and there is quite a few but I am going to go through the unit myself and make sure I dont miss anything! Thanks for the help everyone! I wish I went about this all different but they wanted payment before I even got to seen the unit ready to go! I thought they would do there part but I was clearly wrong ! Very dissappointed that I have to babysit the dealer to make sure things get done ! What happened to just doing the job right!

 

[L&L Jackson]

Brentalive, we are terribly sorry to hear of your experience with the dealer and the fact that they wanted payment before you saw the unit and had the walk thru? Check the laws in your state, specifically the lemon law, you may be able to get better service if you understand your rights as a consumer under the law. At minimum, the negative press is something that doesn't go away. From what I understand, Grand Design selects their dealers, presumably, based on some criteria?

We've had some issues with our dealer too - like getting the rig back after a refrigerator repair - to find that they ripped the flooring in several places, left a plastic pop bottle on the floor that got wedged under the kitchen slide and damaged the trim, etc.... We had to get on the road and did not have time to let the dealer have our rig for an indeterminate amount of time, nor do we trust the dealer to do the right thing. We had to hit the road before winter in the Rockies.

We're in Indiana now, having contacted Grand Design directly, we're awaiting some kind of word - yay or nay... that they will help us. The first conversation was not comforting as we were told they have no openings until December, so solly cholly, "not our problem" kind of response. But then, we got a call back from another fellow who had much better customer service mannersims and we sent him photo's of all the damange....keeping our fingers crossed that he can come through for us.

Most people on this forum seem to have confidence in Grand Design. Fingers crossed.

 

[Brentalive]

Thanks for ur response L&L ya its never good hearing of all these issues I have never dealed with this dealer before but they were the closest grand design dealer to me I am in Abbotsford British Columbia! I am hoping customer service from grand design will read all this and contact me! I will be putting pictures up today because one other thing I seen that I didnt understand how they did this was the slide on the drivers side over the wheel well does not line up even close, its probably 2 inches off and also the siding along the bottom of the trailer was not finshed correctly !

 

[Brentalive]

Can anyone give me a number to call for Grand Design ?

 

[minnow101]

574-825-9679

 

[L&L Jackson]

(from Janice Sig.)
Mailing & shipping address: Grand Design RV, Attn: Customer Support, 13868 CR 4, Bristol IN 46507
Hours: Monday - Friday (8:00 am - 5:00 pm EST, closed holidays)

- Phones: Grand Design RV (corporate) at (574) 825-8000 or Customer Support (direct) at (574) 825-9679
- Fax: (574) 825-9249
- Email: [email protected]
- Website: www.granddesignrv.com
- Facebook: https://www.facebook.com/GrandDesignRv

This information is posted elsewhere on the forum I copied it into my laptop notepad so I can access it easily. Look forward to seeing your pics, keep us updated!!

 

[Brentalive]

Thank you very much

 

[Brentalive]

 

[Brentalive]

So there are the pics of the slide is that normal? I hope not!

Also u can see on the side metal there I had to silicone the gap where it should of been one soild piece! instead they overlapped the two and put one screw in it that seems like they screwed up and just did a patch job! very poorly done in my opinion!

 

[C130TN]

Did your dealer do a PDI at all, no excuse for these items. All of those things should have been caught and repaired before you went to do your walk through. I would have never signed the paperwork but know that's too late now. What dealer was this? Until these types of dealers are held accountable and their name is spread all over the Internet resulting in a loss of sales nothing will change.

 

[Brentalive]

Yes they said it takes 3 days to do there PDI they started on monday and we picked it up thursday but after all this crap I think they just washed it and decided that was good enough ! Im going to give the dealer the chance to make things right but if they dont I will making sure everyone knows who they are !

There is no excuse for what happened here one of the lines I got from the dealer is that they were having trouble with one of there techs well then fire him its not my problem but now there making it my problem !

 

[goducks14]

What gets me is why don't dealers do a PDI's as soon as they get the trailer? That way anything that's wrong will be fixed before the buyer takes it. Also if something needs ordered to fix an issue then it can be ordered. I understand that some trailers are ordered and PDI' are done as soon as they arrive, that's different. But a big majority are bought as dealer stock and have been sitting for weeks to months. All the while with issues needing to be addressed. Not sure why but I sometimes get the feeling that it's a 'pass the buck' thing. The manufacturer sends it out hoping the dealer takes care of any unforeseen or purposely overlooked issues, all the while the dealer is hoping that the new buyer will fix some things on their own, even though that dealer should be reimbursed for any parts and labor to fix the issues. It's a sad state of affairs to say the least.

 

[Bamaman]

I'm also so sorry for your problems. Whenever anyone purchases any RV, I would tell them not to schedule any trip for a few weeks. It's best if there is a campground close to the dealership you could go directly to work out any bugs. (My dealer has free one night passes to 3 different campgrounds for new owners to get used to their trailers in--and moving them around.)

I suggest doing the PDI before signing papers or paying the dealer, If there's any major issue like plumbing or electricity--do not consummate your purchase. Let the dealer fix the major items before taking possession--especially if parts must be ordered. There's no use starting "your" warranty until the unit's right.

Now we'll see what their service department is made of. And let them get the Onan people into their dealership to get that generator fixed.

 

[mehall1087]

This is a Grand Design problem not dealer. They charge a fortune for these and quite frankly I didn't have as many issues with my old 1997 carri lite. I will be an ex grand design owner soon if they don't get this crap fixed. Not one person has contacted me from grand design.


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