Water seeping in under sofa and other places

[Parrish423]

We’re new to the RV life and have a 2020 Imagine XLS 17 mke. No issues on first two trips. This trip, after getting it back from dealer for annual and warranty and dewinterization, hooked up to city water at site and water is seeping in under the sofa, in the pass through and a place in the bathroom. Changed over to fresh water fill, turned on water pump and it smells like something is burning.
Any ideas are truly appreciated.

 

[WhittleBurner]

Welcome to the world of RVs, 3 spots and none makes any sense to me unless you have water lines running front to back. Was it raining at all?
Is the smell electrical ? Check the pump for loose connections also check at the pump switch . I'm not familiar with how things are run in the Imagine so hope someone with that model chimes in.

 

[FT4NOW]

Did the burning smell start with the pump, or is the furnace on too? Sometimes the furnace will have a burning smell. Not sure where your winterizing connections and valves are located, but I would start there and see if there is any evidence of water leakage.

Sent from my SM-G950U using Tapatalk

 

[Parrish423]

Thank you for replying but no heater involved. We had the water issue & opted for a fresh fill, turned the water pump on and ...smells...wrong...like something is burning.

 

[boyscout]

We’re new to the RV life and have a 2020 Imagine XLS 17 mke. No issues on first two trips. This trip, after getting it back from dealer for annual and warranty and dewinterization, hooked up to city water at site and water is seeping in under the sofa, in the pass through and a place in the bathroom. Changed over to fresh water fill, turned on water pump and it smells like something is burning.
Any ideas are truly appreciated.

Hi, welcome to the forum.

We're all kinda shooting in the dark here because your report doesn't match anything we see often. Sorry there's not (so far) an ah-ha moment.

My post is to suggest the obvious: with water seeping around something electrical may be shorting out. It's not likely the pump unless you've got water spraying near it, but could be other electrical devices that have experienced water incursion. Your nose may not be misleading you, and it would be safest to disconnect shore power and the batteries while you explore the water issues.

Like others who have responded so far I don't know your trailer so can't advise helpfully on what to open up and look for. If you've been satisfied with your dealer's service, maybe a return trip is the best way to deal with this. Good luck.

 

[Parrish423]

I really appreciate everyone’s posts. We just can’t figure it out. My husband is worried it’s something he did while winterizing it but we’re clueless. Our dealerships service is well below sub par but we live in TN and are currently in FL. I’ll call GD in the morning and see what they say and suggest. We did a fresh fill but are concerned using the water pump so we will be Mr & Mrs Stinky in the interim. Whether a flaw or our fault, it’s a learning lesson but won’t stop us from enjoying the RV life. We truly appreciate each and every one of you out there and hope Life is Good for all.

 

[WhittleBurner]

Thank you for replying but no heater involved. We had the water issue & opted for a fresh fill, turned the water pump on and ...smells...wrong...like something is burning.

We too had that burning smell with our Reflection. Turned out to be a wire at the hot water tank. Pulled the door inside the kitchen in front of the hot water tank where the electric is hooked up and found a burnt wire, Repaired it a year and a half ago and have had no problem since.

 

[Canyonlight]

I really appreciate everyone’s posts. We just can’t figure it out. My husband is worried it’s something he did while winterizing it but we’re clueless. Our dealerships service is well below sub par but we live in TN and are currently in FL. I’ll call GD in the morning and see what they say and suggest. We did a fresh fill but are concerned using the water pump so we will be Mr & Mrs Stinky in the interim. Whether a flaw or our fault, it’s a learning lesson but won’t stop us from enjoying the RV life. We truly appreciate each and every one of you out there and hope Life is Good for all.

Keep us posted sharing the feedback on your conversation with GDRV Customer Service.

Dan

 

[Parrish423]

Thanks

Welcome to the world of RVs, 3 spots and none makes any sense to me unless you have water lines running front to back. Was it raining at all?
Is the smell electrical ? Check the pump for loose connections also check at the pump switch . I'm not familiar with how things are run in the Imagine so hope someone with that model chimes in.

Thanks for the input. I just spoke to GD and they said I do have water lines running from the pass through on the driver’s side to the pump which is on the opposite side and to the rear. Right now they’re guessing a clamp or fitting gave way and they are working on getting me fixed. Well, not me but the trailer. Lol

 

[Parrish423]

We too had that burning smell with our Reflection. Turned out to be a wire at the hot water tank. Pulled the door inside the kitchen in front of the hot water tank where the electric is hooked up and found a burnt wire, Repaired it a year and a half ago and have had no problem since.

Thanks for the info. Anything is possible but hoping to find out soon.

 

[boyscout]

Thanks for the input. I just spoke to GD and they said I do have water lines running from the pass through on the driver’s side to the pump which is on the opposite side and to the rear. Right now they’re guessing a clamp or fitting gave way and they are working on getting me fixed. Well, not me but the trailer. Lol

Please post back with a report of everything found/fixed when the problem is sorted out; it may help someone else in the future. Good luck.

 

[KamFlyer]

We’re new to the RV life and have a 2020 Imagine XLS 17 mke. No issues on first two trips. This trip, after getting it back from dealer for annual and warranty and dewinterization, hooked up to city water at site and water is seeping in under the sofa, in the pass through and a place in the bathroom. Changed over to fresh water fill, turned on water pump and it smells like something is burning.
Any ideas are truly appreciated.

If you are at all handy with basic tools, pull any inspection panels in the area of the suspected leak or where you noticed the smell. Turn things back on in stages while watching/listening for anything unusual. Anything badly shorted should cause a fuse to blow or breaker to pop which would also give a clue as to where the issue might be.
Obviously if a very strong burning smell is noticed, kill all power until the source is found!
Good luck.

-Rob-

 

[Parrish423]

Fix to Water Issue

It turns out once I connected my water to the inlet, behind that panel it starts branching off and the leak was happening at the outdoor shower cold water connection. It would then find it's way to the places I found water. If I wasn't perfectly level, I may see it in one place more than another. We have never used the outdoor shower or had anything hooked up to it. Since we had water in the passthrough and a tinch inside the camper when we picked it up from the dealership where they dewinterized it for us (we just never thought anything of it...we're too new at this.), the repair tech's guess was the connection failed at that point and they just didn't look into why there was water in the passthrough at the least. He gave us the option of replace or close it off and we chose to close it off. As far as any burning smell, he could not find a thing so I have to chalk that up to an over sensitive nose while stressing about the leak. The most awesome outcome in this mess, two things...one, I was able to continue on my 3.5 week trip throughout FL and had a great time. The second and by far the best....Grand Design said "we're not kicking you to the curb for being 3 weeks past warranty and we'll reimburse you the full amount". THAT was an incredibly nice gesture, they followed through and they now have GD customers for life.
First photo is repair tech's written. Second is of where the leak was occurring...you have to zoom in and you'll see where the water is dripping. Third is of the tech's repair.





Thank you everyone for your thoughts and ideas and suggestions. It's great to have this type of resource to turn to.,

 

[eg00040]

Hi there, we are having a similar issue with our 22mle, with a leak that occurs when the water pump is on, from the outdoor shower cold tap. We’ve had the trailer since last August, so it is still new. Will this ever be corrected so that you again have use of your shower? (By GD?)

 

[Parrish423]

Hi there. Our issue was resolved and the leak wasn’t just when the water pump was on. It was when we hooked up to a water source period. When we hooked up and turned the supply on, we’d see it doing a slow drip under the camper and on the pass through and different places inside the camper. I spoke with Michelle Jones in customer support and she was incredible in getting us the help while on the road, even though we were technically out of warranty by 3 weeks. The mobile tech fixed us, we paid up front & GD has reimbursed us. We just got it back from our dealer and they did a reconnect on the outdoor shower valve, still covered under warranty. We could not be happier with the way GD took care of us. I’d call GD and let them try to source the problem and I feel they will get you taken care of.
Good luck and happy camping!

 

[Second Chance]

We have this same issue after just arriving at our campsite so nowhere near the dealer. Here are photos. Does anyone have a quick fix suggestion as we can't turn the water pump on without water running out of this cold water outdoor shower connection.

Your other post has been deleted as it was cross-posted in more than one place. Most members will look at the New Posts thread and will see your post no matter which sub-forum its in. Since this is an old thread, it's best to start a new one with your question on its own.

Hopefully someone familiar with your model will come along soon, but it sounds like an issue with the outside shower faucet or the connection on the back side of it. Are both of the valves off for the outside shower?

Rob

 

[kayo kruiser]

Yes, the outdoor valves are off. The leak is behind the panel.

 

[Second Chance]

Yes, the outdoor valves are off. The leak is behind the panel.

If the plastic fitting isn't cracked/broken, a new hose clamp could get you going again. If the connector is cracked, a temporary fix would be to remove the hose from the back side and plug it with something the appropriate diameter and a hose clamp.

Rob

 

[kayo kruiser]

If the plastic fitting isn't cracked/broken, a new hose clamp could get you going again. If the connector is cracked, a temporary fix would be to remove the hose from the back side and plug it with something the appropriate diameter and a hose clamp.

Rob

Thanks, Rob. We hav
e tried clamping it. The end won't come off as it appears to be threaded crooked.