Wood Roof Truss - Not Part of The Structure? Warranty Issue
Hey folks!
GD enthusiast here.. 2nd GD owner. Question for the experts.. I have a 2021 2910BH. I have had it for just over a year now, used about 5 times, stored indoors. I recently had the 2nd AC installed in the front at a GD retailer/service shop, and during that install, they noted one of the wood roof trusses on my trailer was broken (the horizontal wood bracing under the roof). I am deathly afraid of heights, I hate roofs, or I would have installed the 2nd AC unit myself, I have never set foot on the roof. So that means either it came from the factory with a broken strut, or it was broken by the dealership while installing the AC.
No worries from me right, this is under warranty right? There is a 3 year structural warranty. Well, the dealer told me GD said to open the interior roof panel to get a look at the broken truss to validate the issue which they supposively did. The service advisor just called and said GD offered 20 hours of work as the roof would have to be replaced, but the service advisor also told me that he wasn't sure if that was enough hours, and I would be charged for whatever extra hours were needed. I said "wait, that is under warranty, I should not be paying". He said "Grand Design does not consider a roof strut as part of the structure, and are just giving us 20 hours in good faith". I can't fathom a roof strut not being a part of the structure... Anybody else? I told him I wasn't paying anything, that should be under warranty, that is nuts. So he called me back a few mins ago and said "We are not going to tear the roof up, we are just going to replace the strut from the inside now", can anybody tell me if that is even possible?
I guess I have two concerns, I can't imagine GD saying a roof strut is not part of the structure. And being that I over-paid by about $1000 for my AC unit, and the dealership talking about charging me for warranty work, it makes me really nervous about what they have going on there.
Any feedback appreciated!
Hey folks!
GD enthusiast here.. 2nd GD owner. Question for the experts.. I have a 2021 2910BH. I have had it for just over a year now, used about 5 times, stored indoors. I recently had the 2nd AC installed in the front at a GD retailer/service shop, and during that install, they noted one of the wood roof trusses on my trailer was broken (the horizontal wood bracing under the roof). I am deathly afraid of heights, I hate roofs, or I would have installed the 2nd AC unit myself, I have never set foot on the roof. So that means either it came from the factory with a broken strut, or it was broken by the dealership while installing the AC.
No worries from me right, this is under warranty right? There is a 3 year structural warranty. Well, the dealer told me GD said to open the interior roof panel to get a look at the broken truss to validate the issue which they supposively did. The service advisor just called and said GD offered 20 hours of work as the roof would have to be replaced, but the service advisor also told me that he wasn't sure if that was enough hours, and I would be charged for whatever extra hours were needed. I said "wait, that is under warranty, I should not be paying". He said "Grand Design does not consider a roof strut as part of the structure, and are just giving us 20 hours in good faith". I can't fathom a roof strut not being a part of the structure... Anybody else? I told him I wasn't paying anything, that should be under warranty, that is nuts. So he called me back a few mins ago and said "We are not going to tear the roof up, we are just going to replace the strut from the inside now", can anybody tell me if that is even possible?
I guess I have two concerns, I can't imagine GD saying a roof strut is not part of the structure. And being that I over-paid by about $1000 for my AC unit, and the dealership talking about charging me for warranty work, it makes me really nervous about what they have going on there.
Any feedback appreciated!
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